Community Action Response
This page aims to link volunteers and residents in need of help and assistance with the "what will help" initiative.
Is it safe?
This website and the database behind it have been designed by people from local churches trying to provide organised, safe help for people in these unprecedented times. Other community groups including Residents Associations are backing this initiative as a way of pulling information together. Data will be available only to the administrators of these groups who will work to safely match volunteers to those who need help.
Each person or household requesting ongoing support will be matched with two volunteers, including one who holds a current DBS certificate. The volunteer team will decide how to provide support between themselves and will cover if one falls ill. The person or household receiving support is free to reject any offers of help or to end the relationship. When support is no longer needed an email should be sent to ‘firstname.lastname@example.org’ to this effect so that volunteers can be reassigned.
A supervision team is in place to support and guide volunteers who have questions or concerns. This team consists of medics and people with pastoral and therapeutic training. Those who volunteer will be given access to contact details to access this supervisory level.
Protocols regarding money:
As much as possible volunteers will avoid handling payments. However given the expectation that many will have difficulty getting out to shops and pharmacies, DBS checked volunteers only can handle cash up to £50 or contactless cards up to £30. Receipts must be saved and returned to the user of this service.
Users of this service do so at their own risk. Everyone is reminded not to accept unsolicited offers in this regard.
If you have filled in a contact form asking for help, and you are matched to a volunteer, you will get an automatic email telling you of the match to prepare you for the approach by the volunteer team.
The fact that there will be two volunteers per household should also provide a level of cross-checking and safety.
When the threat of COVID 19 has passed, all data will be destroyed. Volunteers may be asked if they wish to be transferred to another database of potential volunteers in any further crisis.